Shipping policy

Shipping policy

SHIPPING POLICY

At Aurex Luxury, we understand that receiving your masterpiece in perfect condition and in a timely manner is your top priority. We utilize premium global logistics partners to ensure every delivery is handled with the utmost care and security.

1. Global Express Delivery

We provide worldwide shipping to over 100 countries, including the USA, Europe, Middle East, and Asia.

  • Delivery Timeframe: Typically 7 to 12 business days from the date of dispatch.

  • Courier Partners: We primarily use FedEx, DHL, and UPS Express to guarantee speed and reliability.

2. Shipping Costs & Insurance

  • Fully Insured Shipping: All orders are 100% insured against loss, theft, or damage during transit. Your investment is protected from the moment it leaves our hands until it reaches yours.

  • Shipping Rates: Shipping costs are calculated at checkout based on your location. We often provide Free Express Shipping for orders over a certain value (please check your cart for eligibility).

3. Order Processing Time

  • Every watch undergoes a final Quality Control (QC) check before being packed. This process usually takes 1–3 business days.

  • Once dispatched, you will receive a Tracking Number via email to monitor your package in real-time.

4. Secure & Discreet Packaging

To protect your privacy and the safety of the product:

  • All masterpieces are shipped in double-layered, discreet packaging that does not reveal the luxury contents inside.

  • The package will include the full original-style box set, certificates, and documentation as described.

5. Customs, Duties & Taxes

  • While we strive to minimize customs complications, please note that any import duties, taxes, or customs fees are the responsibility of the recipient as per local regulations.

  • We have extensive experience in global shipping and will provide the necessary documentation to facilitate a smooth customs clearance process.

6. Address Accuracy

Please ensure your shipping address and contact number are accurate. We cannot be held responsible for delays or failed deliveries caused by incorrect information provided at checkout.

Need Assistance? If you have any questions regarding your shipment or need a custom shipping quote, please contact our dedicated support team:

  • Email: aurenatelier1@gmail.com